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The speed of digital transformation

4 steps that can help healthcare organizations evolve

Most industries around the world have already experienced a digital transformation.

“Pretty much every business sector is digitally empowered today,” said Anne Snowdon, PhD, head of research at HIMSS Analytics. “From travel to banking to retail, everything is very digital and automated, except for healthcare. But can you imagine if a healthcare organization could proactively say, ‘Gee, we notice that your blood sugar is starting to drop’ . Let’s have a conversation about how we can get these glucose levels back to normal? “

Many healthcare organizations (HCOs) have faced challenges and slow progress associated with digital transformation efforts. However, the COVID-19 pandemic has spurred the spread of virtual technology, and healthcare professionals and consumers alike now expect digital transformation to continue at a rapid pace.

Donnie Patel, Vice President, Technology, Innovation and Digital Transformation, Baxter Healthcare Inc.

To fully participate in a digitally advanced ecosystem, HCOs must focus on areas such as:

interoperability. “If I go to my GP to get my COVID vaccine, what vaccine did I have, what day and which arm is in the database, and that data flows right into the emergency room where I am taken when I fall off the ladder,” Snowdon said. It needs to know if you’ve had the vaccine.By accessing information wherever it’s needed, health care professionals can make the best decisions.

Predictive analytics. “As a new frontier in healthcare, predictive analytics takes data on unique groups of patients to determine their health needs. So, women between the ages of 35 and 55 may be at risk of developing certain types of infections or diseases,” Snowdon said. “Then your doctor can say that you are at a very high risk of developing this particular infection or disease, so let’s do what’s needed to prevent it from happening at all.”

human health. Technology should enable people to take care of their health, according to personal preferences, values ​​and needs. “Some older adults prefer to stay home with home care services to remain independent. However, other older adults find the social isolation of home living difficult and prefer living in a supported living environment to be an active part of their community,” Snowdon said.

push digital agenda

To move the needle of digital transformation, leaders need to:

  1. Know where your organization stands. “What are your digital strengths today? If you are a small community organization and rely entirely on paper, you start in a very different place than a hospital with an electronic medical record and strive to advance digitally enabled care. The first thing a leader needs to understand is where to find The strengths and digital assets of his organization because working from a position of strength is always better, faster, and less expensive.

The HIMSS Digital Health Index empowers leaders to determine where their organization is going. When you complete a set of questions, the analysis tells you exactly where your digital strengths and assets are, and then presents options for how to move forward. “Essentially, identifying strengths gives you objective data to make sure of the progress of those areas where there are gaps. You are able to prioritize areas of informed progress through objective assessment of digital strengths,” Snowdon said.

  1. Focus on the end goal. HIMSS Digital Maturity Models provide guiding frameworks that help HCOs build digital health ecosystems in areas such as analytics, clinically integrated supply chain, infrastructure, and more. Each of the eight stages (0-7) maturity model serves as a vendor-neutral roadmap to success that delivers global benchmarks.

“These tools not only allow leaders to assess how connected they are…but also how they use communication and technology to achieve results. Because if an organization has seven unique technologies, it doesn’t necessarily mean that the organization delivers the best digital experience for clinicians and patients. These tools are not necessarily the best digital experience for clinicians and patients,” Patel noted. They allow you to really assess this maturity.

  1. Set priorities. “When HCO fills technology gaps, it is all about prioritizing. What is the maximum value an organization can provide to its patients and doctors? You have to keep these two consumers in mind. It sounds very simple, but it is hard to agree on top priorities,” Patel said. for your organisation.
  1. Working with transformation partners. HCOs need to move away from supporting IT projects and towards enabling change. Previously, the IT department enabled a laptop to connect to WiFi or provide servers. This is no longer the case. Patel noted that they are now creating partnerships with startups that are increasing the speed at which digital transformation is delivered to internal consumers — physicians, nurses, physicians, and ultimately, patients.

In the long term, healthcare leaders seeking to advance the digital transformation of their organization must move toward market partnerships. Many companies have experience that can help HCOs honestly assess their digital maturity, solve the challenges they face and accelerate their digital transformation efforts. Specifically, HCOs will benefit most from working with partners who can enable them to access data from multiple sources and devices. According to Patel, this data can be leveraged to improve care, operations, and use of healthcare across the organization.

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